We needed a water pump and two radiator hoses replaced, brake pads replaced on the front of our van and our front hood wouldn't latch. We were quoted $1,116 and the total ended up being $1,015. They accepted payment with two checks, one dated for the day of service and the 2nd dated 2 weeks later. The work was completed in a timely manner. They completed it before 4:00 pm the day after I took it in because I told them that I needed to pick up one of my sons. I wasn't expecting the hood latch issue to cost $90, but I'm not knowledgeable about what is involved (the invoice says shim hood latch assembly). I was given a ride home when I took the vehicle in to be serviced. I do like that Garrins is not booked up like some repair places in Lehi.
Hey Russell! Thank you for the good review! We are always more than happy to be as accommodating as possible with good returning customers such as yourself or new customers. To address your hood latch concern, that thing was a bear to get right! We spent a lot of time trying to get that hood to latch properly for you and line up the way it needed, last thing any shop or customer wants is a hood flying up while driving down the highway! We took a hit on that one, we didn't charge you for any parts on the shims that was more of a courtesy since it was being a pain, the charge was for the labor. And like I mentioned we didn't charge the actual time it took I was trying to be fair to both you and our tech. Come back by and see us and I will give you a "mystery coupon" for your next service and hopefully and will be your lucky ticket that will more than make up for the cost of the hood repairs. Give us a call and we will get you scheduled in and if you need a ride again we are more than happy to have your company. Thanks again!
- Garrin's Automotive